Shipping: New Zealand

• Flat rate of $8 to urban areas, or $13 for Rural Shipping
• FREE Shipping on NZ orders over $150
• Click & Collect available for Christchurch only. The collection address is in Halswell (It's not the PO Box) you will be emailed the collection address once your order is ready for pickup.

Please note - If your address is rural and Rural Shipping is not selected at checkout, we will hold rural parcels until the balance has been paid.

Shipping: Australia

• Economy $15 flat rate
• Shipping timeframe: 5-12 business days once dispatched
• Ships to you from New Zealand

Shipping: United Kingdom

• £5.50 flat rate
• Shipping timeframe: 2-4 business days once dispatched
• Ships to you from our new 3PL warehouse in the UK!

What is the order processing time?

We aim to dispatch your parcel within 1-3 business days of receiving your order, this is not counting weekends or public holidays. We're committed to delivering your purchase promptly as we know you and your pet are eager to enjoy it.

There may be occasional delays due to unforeseen courier complications or busy times of year. Unfortunately, this is completely out of our control. We appreciate your patience and understanding and will do our best to get your order on its way as soon as possible. If your parcel has not been delivered within the estimated time frames above, or you are worried about its whereabouts, please contact us - we are more than happy to lodge a parcel enquiry on your behalf.

Your tracking number will be emailed to you as soon as your order has been processed! Keep an eye out for this in your emails. Be sure to check junk / spam folders if it doesn't appear in your inbox. The only reason you won't receive this is if you have entered the wrong email address by mistake during the checkout process. To correct this, you can contact us to update your email.

Thank you for shopping with POINTER & HOUND!