At POINTER & HOUND, we take great pride in the quality of our products and want you to love what you receive. However, we understand that issues may occasionally arise, and we’re committed to addressing them promptly. This policy outlines our approach to returns, exchanges, and refunds. By purchasing from POINTER & HOUND, you agree to the terms below.

Refund Policy:
We understand that sometimes the wrong size or style is ordered - it happens!
You’re welcome to return your item for a Store Credit, which can be used anytime toward another item(s) of your choice. Please note that we only issue refunds for items confirmed to be faulty after assessment. In all other cases - including change of mind, incorrect sizing, or pre-order cancellations - we offer Store Credit only.

Returns Guidelines:

• Returns must be initiated within 10 days of receiving your item(s). Requests beyond this timeframe may not be accepted.
• Returned items must be in original, unused condition, with tags attached and free from pet hair or stains. If returned items appear used or not in resellable condition, we won’t be able to issue a credit or exchange.
• In the case above, where an item(s) is returned not in original condition - We will contact you to arrange the item’s return to you. Return postage for rejected items is the responsibility of the customer. If return postage is not paid within 14 days, the item will be considered abandoned.

Customers are responsible for return shipping costs.

Click the button below to initiate your return, once it has been approved you will be sent instructions on where to send it back to. Once we have received and inspected your return, you will be emailed a store credit voucher which you can use to purchase your preferred product(s). These credit vouchers do not expire.