At POINTER & HOUND, we take great pride in the quality of our products and want you to love what you receive. However, we understand that issues may occasionally arise, and we’re committed to addressing them promptly.

This policy outlines our approach to returns, exchanges, and refunds. By purchasing from POINTER & HOUND, you agree to the terms below.

Refund Policy:
Refunds are only provided for items that are assessed and confirmed to be faulty. In all other cases — including change of mind, incorrect sizing, or pre-order cancellations — we offer store credit or an exchange only.

Faulty Items:
If you believe your item is faulty, please contact us immediately with photos of the issue. We may request the product be returned for inspection. If confirmed faulty, we’ll offer either a refund, store credit, or replacement, depending on what’s most appropriate.

📧 Email: info@pointerandhound.com

Returns Guidelines:

• Returns must be initiated within 10 days of receiving your item(s). Requests beyond this timeframe may not be accepted.
• Please email us first at info@pointerandhound.com with your order number, reason for return, and preferred outcome (exchange or store credit).
• Once confirmed, we’ll ask for a tracking number so we know when to expect your return.

Returned items must be:

• In original, unused condition, with tags attached
• Unwashed, clean, and free from pet hair or stains
• Carefully packed and returned via a tracked courier
• If items appear used or not in resellable condition, we won’t be able to issue a credit or exchange.
  
  📦 Returns Address:
  PO BOX 37413
  Halswell 8245
  Christchurch, NZ
  

Customers are responsible for return shipping and any postage required to send out exchanges.

Pre-Orders:
When you place a pre-order, that item is reserved specifically for you and included in our incoming stock allocation. This allows us to accurately determine what quantities and sizes to order.

Please choose carefully, as:
Cancellations or refunds are not available for pre-orders unless required under the Consumer Guarantees Act. Pre-order stock is limited — so we can’t guarantee your preferred size will still be available if you wish to exchange If you’re unsure about sizing, we’re happy to help prior to placing your order.

Sale Items:
All sale items are considered final sale. We do not accept returns, refunds, or exchanges on discounted items — so please choose carefully.

Need Help?
We’re here to support you every step of the way. If you have any questions about sizing, shipping, or our returns process, don’t hesitate to get in touch. Your satisfaction means everything to us.

🐾 Thank you for choosing POINTER & HOUND.